Quick Shipping Guide

Here, we show you the key informarion about the shipment of your orders.
Please check our Shipping Policy for more details.

Free delivery worldwide and all insured

No P.O. Box delivery

Unfortunately, we do not ship to P.O.Boxes.

Since we ship most of our packages with DHL,
we ask all customers not to enter P.O.Box addresses.
*If EMS delivery is available in your country,
we can ship to P.O.Boxes.*

Fast shipping

If in stock, we will ship your order the same day it is placed or the next business day.

We close shipping
Saturdays and Sundays.
ETA:5-14 days (Depending on the country)

E-mail

Please be sure to check your spam folder often and enable our email address (khc-ec_customer@amitacorp.co.jp) to reach you.

Couriers

Our supported couriers are DHL and EMS.
We select a courier that best suits your order.

Tracking

You can check the delivery status of your shipment using a tracking number.

You will receive the tracking number
when we complete the shipment.

Customs duties

Please note in advance that the recipient of the package is responsible for all customs clearance fees that may be incurred.

For more information, please visit the follwing websites.
USA : Official website of the Department of Homeland Security
UK : Official website of the UK Government
EU : Official website of the European Union

If your country is not listed above,
please check the customs regulations of each country.

No gift wrapping

Unfortunately, gift wrapping is not available considering that packages may be opened at customs clearance.

When shipping your order to a different person

Since the recipient is responsible for all customs clearance fees, please consider carefully when you ship your order as a gift.

Returns

We do not accept product returns or exchanges unless it is a defective/wrong order.

Please contact us for assistance
if there is something wrong with your order.
Email us at khc-ec_customer@amitacorp.co.jp
Please also check our Return & Refund Policy for more information.

We ship your orders from our store in Kyoto, Japan

With all our hearts.