SHIPPING POLICY


We deliver your ordered products with the most care and attention.

We carry out the legal paperwork for your ordered products which leaving Japan, by the formalities on the Japanese side. All parcels will be shipped under Incoterms®2020 DAP.

Regarding COVID-19 

We are always trying to ship a parcel fast and safer, but the global network has been affected by the COVID-19 pandemic. There are delays or difficulties in delivery than before.

We will contact you by e-mail if there is some difficulty, please check carefully.

 

 

Customs duty

 

Our tariff is not inclusive of customs clearance fee and customs duties. Some recipient's countries might impose customs duties and fees.

Please follow the regulation in the recipient's country and Incoterms®2020 DAP.

Importing goods from Japan might be imposed different charges when the parcel arrives in the country of recipients.

Customs clearance fees shall be paid by the recipient.

It is impossible to control over taxation and cannot predict their amount or their particular application on our side.

Please contact the customs office in the country of recipients for more information.

Some local carriers might charge additional fees as a handling fee when perceiving VAT and customs duty.

 

【ATTENTION】
Regarding shipping to EU
*E-Commerce VAT changes in July 2021
According to the VAT rules applicable up until 1 July 2021, no import VAT has to be paid for commercial goods of a value up to EUR 22.
The new VAT e-commerce rules will abolish this provision as of 1 July 2021. Thus, from 1 July 2021, all commercial goods imported into the EU from a third country or third territory will be subject to VAT irrespective of their value.

At the time of import customs clearance, the recipient shall be demanded submission of the information below,
- Tax identification number or EORI number
- Issuing country of above number

It is also impossible to control any amendment to a law in the recipient's country on our side.
Please contact Taxation and Customs Union for the detail.

 

Different recipient from orderer

 

In the case that the recipient is different from the orderer for example in the case of offering the items you purchased to the recipient, please be note that all customs clearance fees shall be basically charged on the recipient.

Considering that some parcels will be opened at the customs clearance, we do not offer the gift wrapping for any products.

 



Regarding carrier -DHL, EMS

 

For safe shipping, we will choose the delivery company depending on the order.

We mainly work with DHL service, but some items need to be shipped by another carriers. Please check the order confirmation mail from us.


Delivery date

 

It normally takes a few days to 7days  from Japan if there is no problem.

Depending on a product, it may take time to clear the customs, and a parcel may be stopped at the airport. Also in some case a parcel is stored at the local delivery office because of your absence without any notice etc.

We kindly ask you to keep track of your parcel. We provide you a tracking number except for non-insured shipping.

 


Regarding insurance and shipping fee


Additional shipping fee and insurance fee shall not be additionally borne by the orderer or the recipient of parcels. Please note, however, that the orderer or the recipient of parcels might bear a part of insurance fee for like some high- priced items.

 

Tracking system

 

To check shipment status, you can check it by tracking number.

Regarding DHL shipping, recipients will receive a SMS message or e-mail by DHL when the parcel arrives in the recipient's country to check the condition of parcel, to set the date and hour or the way to receive the parcel.

Regarding EMS shipping, it is possible to check the shipment status, by following website.

https://www.post.japanpost.jp/index_en.html

 



Phone number & Email address

 

For international shipping, mobile phone number and e-mail address of recipients are mandatory to deliver. Please enter accurate information when you fix your order. We shall not be any responsible for the incident would occur because of the incorrect mobile phone number and e-mail address.

 



Not PO box

 

Please note that we do not deliver to PO BOX address for the security reasons.



How to make parcel

 

We will pack carefully for all orders not to be damaged.

Also we will pack it smaller as possible as we can but if your order is considered as dangerous to pack them all together, it will be shipped separately.

Considering that some parcels will be opened at the customs clearance, we do not offer the gift wrapping for any products. 

 

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