Shipping Policy
We always strive to ship your order with the utmost care and attention. We carry out any legal documentation required to ship your order, according to the Japanese export licenses and customs formalities.
Free shipping worldwide
We offer free shipping worldwide, and all orders are fully insured. “Free shipping” means that the purchase price displayed in our online store is the full amount we charge. Please be informed, however, that depending on the destination country, additional charges such as customs duties, VAT, state taxes, or handling fees imposed by local courier services may apply. These costs are not included in our listed prices and remain the responsibility of the customer.
Customs duties
The purchase price shown on our online store does not include possible charges imposed at the destination. Depending on the country, customs duties, VAT, state taxes, or handling fees required by local courier services may apply. These additional costs are determined by local authorities and couriers, and are beyond our control.
As applicable regulations and fees vary by country, we are unable to estimate these costs in advance. For more information, please consult the customs authorities of the recipient’s country and/or the local courier service.
Shipping to the United States
*Effective August 29, 2025
As of August 29, 2025, the U.S. government has suspended the de minimis rule, which previously permitted duty-free imports of goods valued under 800 USD from Japan and other countries. Consequently, shipments arriving in the United States on or after this date may, in principle, be subject to customs duties and additional import-related charges, regardless of the order value.
Please note, however, that for customers in the United States, the prices displayed on our online store already include applicable customs duties and taxes. Accordingly, in most cases, no further charges will be incurred upon delivery.
For official information, please refer to the following announcements:
https://www.whitehouse.gov/presidential-actions/2025/07/suspending-duty-free-de-minimis-treatment-for-all-countries/
https://www.whitehouse.gov/fact-sheets/2025/07/fact-sheet-president-donald-j-trump-is-protecting-the-united-states-national-security-and-economy-by-suspending-the-de-minimis-exemption-for-commercial-shipments-globally/
Shipping to Canada
*Information last updated on 13 August 2021
Under the regulations outlined in the Postal Imports Remission Order, for items exceeding 20 CAD in value, you are obligated to pay the relevant duty, the Goods and Services Tax (GST) or Harmonized Sales Tax (HST), and any Provincial Sales Tax (PST) based on the item's full value.
Additional details can be found on the following website:
https://www.cbsa-asfc.gc.ca/import/courier/menu-eng.html
Shipping to Europe
*Changes in E-Commerce EU VAT from 1 July 2021
Under the VAT rules in effect from 1 July 2021, all commercial goods imported into the EU from third countries or third territories will be subject to VAT, regardless of their value.
At the time of import clearance, the recipient must provide the following information:
- Tax Identification Number or EORI number
- Country of issue of the above number
For further information, please contact the EU Customs Union or visit the official EU website: https://ec.europa.eu/taxation_customs/buying-goods-online-coming-non-european-union-country_en
Shipping to the UK
*Changes in E-Commerce UK VAT from 1 January 2021
Under the UK VAT rule in effect from 1 January 2021, all commercial goods with a value of 135 GBP or more will be subject to the UK VAT.
For further information, please visit the official website of the UK Government: https://www.gov.uk/guidance/vat-and-overseas-goods-sold-directly-to-customers-in-the-uk
When Delivering Your Order to a Different Recipient
If the recipient is different from the purchase--for example, when sending a gift--please be aware that the recipient may be held responsible for any customs duties, taxes, or clearance fees that arise.
If you wish to prevent the recipient from being charged, we recommend entering your own email address instead of the recipient’s. This way, courier notifications regarding any additional fees will be sent to you, allowing you to settle the payment directly.
Please also note that we do not provide gift wrapping services, as packages may be opened during customs inspections.
Couriers (No P.O. Box delivery)
Our contracted shipping couriers are DHL and EMS. We primarily ship orders via DHL, but in some cases, such as when shipping swords, we may ship via EMS.
We ship with DHL to ensure that orders are delivered directly to recipients. For that reason, we generally do not ship to P.O. Boxes. If you are only able to pick up your order at a P.O. Box, please contact us in advance, and we will be happy to assist you.
Please be informed, however, that the number of countries we can ship to via EMS is limited, compared to DHL. If you still wish to ship with EMS, please first refer to the following website and confirm if shipping to your destination is available: https://www.post.japanpost.jp/int/information/overview_en.html
Shipping processing time and delivery time
If the purchased items are in stock, they are usually shipped the same day the orders are placed or the next day. Orders placed over weekends and holidays are dispatched the following Monday or the next business day.
If the purchased items are out of stock, it may take a few days up to a few weeks to be available in stock. In such cases, we will contact you via email as soon as we find out the availability.
Delivery times vary depending on where you are. The approximate delivery times are as follows.
Asia: 2 - 5 days
USA, UK, and Europe: 3 - 7 days
Canada, Australia, and New Zealand: 3 - 10 days
Small islands and remote areas: 2 weeks - 1 month
Please note that these are only estimates and may take longer under various circumstances.
Tracking
Once we complete the shipment of your order, you will receive an email containing your tracking number. You can check the detailed delivery status at the link in the email or on the following URLs.
DHL: https://www.dhl.com/jp-en/home/tracking.html
EMS: https://trackings.post.japanpost.jp/services/srv/search/?locale=en
We suggest you check the delivery status of your shipment frequently until it arrives at its destination. To specify or change the date and time of pick up, please directly contact the courier’s local office in the receiving area.
In the unlikely event that your package delivery status is not updated, or if your package is lost, please contact us immediately for assistance.
Shipping information
For international shipments, providing a shipping address, a phone number (preferably a mobile phone number), and an email address is always mandatory. Please enter as much detailed and accurate information as possible when confirming your order. We are not responsible for any accidents that occur due to incorrectly entered addresses, phone numbers, or email addresses.
If you need to change your shipping address or have entered incorrect information, please contact us immediately for amendments.
How we pack your orders
All customer orders are inspected and packed by hand. To ensure the safe delivery of your package, we fill the margins with cushioning material and pack the package as small as possible. However, in some cases, we may have to ship your order in multiple pieces. In such cases, we will be sure to provide you with the tracking number for each package.
Shipping with DHL GoGreen Plus
CO2 reduction via Sustainable Aviation Fuel (SAF)
We proudly utilize DHL's GoGreen Plus, which incorporates Sustainable Aviation Fuel (SAF) to reduce CO2 emissions during transportation.
You can contribute not only to efficient delivery but also to environmental conservation efforts. Let's make a positive impact on the planet together.
Possible Delivery Delays Due to Global Circumstances
Due to various global circumstances such as conflicts, pandemics, strikes by shipping companies or airlines, and reductions in flights, deliveries may be affected. While we strive to ensure fast and safe delivery, please be advised that some shipping options may not be available. We kindly ask you to check your email regularly, as we may contact you if there are any issues concerning the delivery of your order.