Information for Remote Areas

Dear Valued Customer,

Thank you very much for always shopping with us.
We greatly appreciate that we have received orders from around the world.
However, while we keep making efforts to further improve our services, shipping options are limited due to the effects of COVID-19, and additional fees are incurred for the Remote Areas which are defined by the currently available couriers.

This is occurring countries where there are few depots of shipping companies. In most cases, the additional cost is 2,600 JPY.
We sincerely apologize for the inconvenience in advance, but because of the limitations with our system, we will inform you of additional charges after the payment is completed. Thank you very much for your understanding.

 

Special promotion for customers applicable for the Remote Areas

Just for the applicable customers, we would like to offer a special promotion "No Additional Fee For 2 or More Items” for a limited time. (The promotion may end without prior notice.)
If you purchase 2 or more items, we will waive the additional fee for the Remote Area Surcharge. All products on our online store are eligible for this promotion. Please refer to the list of Remote Areas here and check to see if your address is applicable. (You will be redirected to an external link to the DHL website.)
We will also assist with you if you have any questions regarding the search for the location.
Please feel free to message us from the "Contact us" tab on the bottom right.

We sincerely apologize for the inconvenience this may cause you.
We are looking forward to your orders.

Best regards,
Kyoto Handicraft Center
E-Commerce Team